Refund Policy

1. Eligibility for Refund

Refunds are applicable only under the conditions outlined in this policy. Requests must be made within the specified time from the date of payment and as per the category rules below.

Eligibility depends on the type of payment, the stage of admission or course delivery, and whether any services or learning resources have already been provided.

2. Refund Policy by Category

• Course Fees: Eligible for refund as per the approved timeline and conditions stated in this policy.
• Admission Fees: Non-refundable once admission is confirmed, unless RCC approves an exception in writing.
• Examination/Certification Fees: Non-refundable once the examination, registration or certification process has started.
• Event/Workshop Fees: Refundable only if cancellation is requested within the applicable deadline before the event or workshop.

3. Non-Refundable Items

The following are generally non-refundable, subject to the applicable policy:

• Registration / Admission Fees after confirmation
• Fees for completed courses or completed modules
• Fees for study materials, books, downloads or digital content once accessed
• Late fee, processing fee and other service charges
• Examination or certification charges after processing begins
• Charges for services already delivered

4. Refund Process

To request a refund, please submit a written request through the official RCC email address, Contact Us page, or by visiting the campus.

The request should include:

• student name and contact details
• course or service
• payment reference or receipt and amount requested
• reason for refund
• supporting documents where relevant

Our team will review the request and respond with confirmation or a request for additional information.

5. Refund Timeline

Approved refunds are generally processed within 7–15 working days from the date of approval.

• processing time may vary by payment provider
• bank holidays or payment-gateway delays may affect timing
• the timeline begins after formal approval, not from the original request date

6. Mode of Refund

Refunds should normally be issued through the original mode of payment wherever practical.

• Online Payment
• Bank Transfer
• Card Payment
• Approved account transfer

If the original payment method cannot be used, RCC may request verified payment details for an alternative approved method. Sensitive banking credentials should never be submitted through this static page.

7. Important Notes

• Refunds are generally not applicable for a simple change of mind after services have started.
• RCC reserves the right to decline a request that does not meet approved eligibility criteria.
• Scholarship, discount or promotional adjustments may affect the refundable amount.
• Eligibility may depend on attendance, course progress, accessed materials and services already delivered.
• Any dispute should first be raised through the official RCC support process.

Where a dispute cannot be resolved informally, it should be handled according to the applicable RCC policy and legal requirements.

8. Policy Updates

Rise Computer College may update this Refund Policy from time to time to reflect changes in course delivery, payment methods, operational requirements or applicable rules.

The updated policy will be published on this page.

Last Updated: [Insert Date]